At Smart Premium IPTV Provider we make sure that everything goes well. But there are things that you should keep in mind. So, if you’ve got a channel that isn’t working, you must follow these guidelines ASAP, so we can fix it for you. Give the channel some minutes. It might be a temporary error. If the problem is happening on all channels, it’s probably an internet problem such as we’ve discussed above. Connect using Ethernet (LAN) to make sure everything goes well. CHANNEL ISSUES? If the channel you watch suddenly stops, change to another one quickly and return to the first channel. It’s a recurring problem that happens due to software and transmission issues. BUFFERING? You might have buffering issues as a consequence of poor internet. To avoid this problem, make sure that other devices in the house are not taking too much internet. This also happens as a consequence of connecting through WIFI. To resolve the problem once and for all, make sure that your IPTV device receives the required bandwidth through connecting it by Ethernet (LAN). Also, try to pause for 10-10secs; it’s an easy solution, but it’s not permanent. ALL CHANNELS ARE BLANK? If you use IPTV Boxes like MAG and AVOV (or similar ones), you will have to reset it after we install our service. If you have Kodi, clear the cash or reinstall it to resolve the problem. SOME CHANNELS ONLY HAVE ONLY SOUND WITHOUT VIDEO? This problem happens due to decoder setting problems. The resolve this problem, you should follow these steps. Go to the settings in your device/app/program Choose Native for the decoder. Finally, restart.